Need help switching a Perk

Question

Hi, I've been trying for awhile to switch my perk, it worked perfectly on one of my lines but doesn't work on the other one. It lets me choose the one I want and looks as if it is switched but then when I check it out nothing has changed. I didn't even receive an email to confirm the change like I did on the other line. Kinda odd, feels as if it's stuck.

Isn't the perks options there to switch when you'd like to? Seems simple but doesn't do as it should.

I tried several different browsers and different devices but still had no luck on the switch.

Oliver C · Answer

Hi there,This has happened to others in the past, usually it is a system issue that is preventing the perk from changing properly. It happens from time to time.Yes, youcan switch your perk at any time in self-serve, however, it will take effect starting the next billing cycle.When you change the perk, you will receive a confirmation email, and the perk will appear in your plan overview under add ons, but you won’t be able to use ituntil the first day of the next billing cycle.Which perk were you looking to switch too? Either a rep on here can assist with the perk change or when they become available, you can speak with a rep through Koodo’s expert messaging through Koodo assist. They will also be able to change the perk and are available from 9am to 9pm local time during the week.

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