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my data has been paused cause i went over my limit.

  • May 7, 2026
  • 2 replies
  • 28 views
Vaughn Collins

Now I'm not able to buy more data. Ai said there's a glitch with texts or something. I use my phone for work. This is extremely inconvenient. I just want to buy more data or change my plan. 

I will likely change my provider after this experience. Apparently it takes a week to talk to a human. 

2 replies

M
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  • MilkyWay
  • Mobile Master
  • May 7, 2026

You can try these options to top up your data:

  1. Send a text message to 5337 with keyword YES to use your plan’s data pay-per-use rate.
  2. Send a text message to 5337 with keyword 17YES to add a data top-up of 500MB for $21 and 25YES to add a data top-up of 1GB for $29.
    Koodo
    Forum|alt.badge.img+4
    • Koodo
    • Official Rep
    • May 7, 2026

    Hi ​@Vaughn Collins, if you’d like us to check your data, please log out of the Community and log back in, using your Self Serve account credentials as shown in the picture below. We will gladly check for you but we cannot access your account without authentication. 

     

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