Monthly Perks - Account shows they're added but isnt working

If it is showing in the list of add-ons, it would have been added onto his account. That means the Perk is working as intended.

It should be noted that the rollover data is only used once he finishes up his data limit for the billing cycle. https://www.koodomobile.com/en/services/pickyourperk

How long has your son had the perk for? Did he recently change to this perk or have you had it for a while?

Also, you mention that it shows as “enabled” for his line. Do you see the rollover data perk for his line in his plans add ons? If so the perk should be active. You can check the addons by following the steps in the link. To confirm when you check, do you see the perk there? As it sounds like the perk was not added and he doesn’t have it where it is prompting you to choose a perk.
https://www.koodomobile.com/en/help/changing-your-add-ons

​@kmacsouris 

We have been unable to identify your account based on your community profile.

Can you please log out from your community account and log back using the self serve log in option in the community login page, so we can further check?

​@Flo Koodo I logged out and logged in with my self serve account. 

I attempted to add the data rollover perk by unselecting it and reselecting.  It still shows as checked but not showing on his account. 

Can you show a screen shot of this?

Please make sure you black out any personal info like, name, number, and account number

Hi ​@Karan MacDonald, we’re still not finding the account unfortunately. Please log out then log in via the ‘Login using your Koodo self serve’ option using the same credentials (email/password) you would use to log into your self serve account. 

We will gladly check for you but we cannot access your account without authentication.