I received a charge on my credit card for Koodo stream? This is not a subscription or membership I wanted and yet I am being billed for this. Please remove it and refund me. I have tried submitting a request a refund form and every time I click submit it says error and I never receive the confirmation that it was actually submitted. I find Koodo customer service very difficult to get in contact with. I am also missing a credit on my account for an overage charge. I spoke with someone and they ensured me it would come through but it’s still not appeared on my bill. Please help me with these 2 things!
Question
missing credit + unwanted subscribtion billed
+4Hi
Those are two separate paths. Stream+ bills to your card directly instead of showing up on your phone bill, so the refund request goes through the Telus subscription support form, https://www.telus.com/en/subscription/supportform and select TELUS Stream+ as the option.
As well, I would recommend you check Self Serve > Subscriptions tab > Manage under Stream+ so it doesn't bill again next month, https://www.koodomobile.com/en/help/stream-plus
What type of missing credit is it? is it credit from per-authorized payment or something else?. The missing overage credit is on your Koodo bill, so that one goes through Ask us to review a charge in Self Serve, https://www.koodomobile.com/en/help/ask-us-to-review-a-charge-on-your-bill
What is your billing cycle dates?
When did you have the conversation with a rep about your credit?
There are no partial refunds for the Stream+ subscription.
However, you should be able to cancel it on your Self-Serve account. It will take place at the end of your billing cycle. https://www.koodomobile.com/en/help/stream-plus
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