I’m currently a Koodo Prepaid customer. Fast Switch was working on my account yesterday and I could view my targeted prepaid-to-postpaid offers, including a postpaid $30/50GB migration plan. Today, the Fast Switch page immediately shows “We couldn’t complete your checkout,” so I can no longer access the migration offers page at all or view any of the other offers that were available to me.
I’ve also tried accessing it from a different browser and a different device, but I get the same error every time.
I have not completed an order or changed my plan. Prepaid customer service was unable to resolve the issue. Could a Koodo rep please check whether my Fast Switch eligibility or migration status is stuck on the backend? I can provide my account details by PM if needed.
