Koodo Cancelled My Stream+ without my Consent

So rather than help me with the Discovery+ update email I received a little while back, Koodo decided to tell me my service was cancelled months ago on Saturday Feb 7th, refused to answer my questions as to how and then today on February 11th I get the email saying my Stream+ was removed, without any consent from me.

Hmm are you sure Koodo removed the service? Can you add it back yourself?

Edit: we crossposted. Let me flag a rep for you.

Before I received the email on Feb 11th I did take this screenshot of my account, clearly showing Stream+ with only Discovery missing:

Let me flag a rep for you.

The reps are causing this issue, now my original Stream+ with Apple and Discovery is gone, which I was told I can keep but they can’t do anything to fix. I will not get it back and i’m switching carriers, this is horrible service. 

I don’t want a useless ‘rep’, I want my original Stream+ added BACK TO MY ACCOUNT; NOTHING ELSE MATTERS

Not sure if you are able to get back the original subscription plan once it has been cancelled. However, Sophia has already flagged a rep and they can confirm this for you.

This was my account on Feb 6th, clearing showing the $33 add-on for the original Stream+. I DID NOT CANCEL IT

They said last week they couldn’t re-add it, this is the LAST THING I WANTED THEM TO DO YET THEY DID IT ANYWAYS

I’ll be switching carriers, especially with the garbage AI and worthless ‘tech’ support after this ordeal

This is today now that Koodo has F*CKED UP MY ACCOUNT

A*sholes, guess I’m switching carriers, even though their pages say I can keep it, BUT since KOODO did this without my consent I guess I’m f*cked

https://www.koodomobile.com/en/help/discoveryplussupport

“Folks who already subscribed to it earlier can keep it.”

*** Koodo/Telus, I hope ya all get *** 

***Edited: reason - language 

Koodo community and Social Media Guidelines

Hi ​@PissedOffAtYou 

Our apologies for the late reply here.

We have looked into it and as per the note from the technical support team and as per our findings, Discovery+ wasn’t activated in the past and could no longer be activated at this time, since the old Stream+ (Netflix, Apple TV+, Discovery+) was discontinued.

We have just sent you a PM with more details and a possible solution, please check your community inbox when you get the chance.

Support LIED as Discovery+ was used previously, they are full of ***. Disney sucks, not an option, I'm switching carriers and anyone associated with Koodo and Telus can ***

***Moderated: Reason → language

Koodo community and Social Media Guidelines

​@PissedOffAtYou 

We understand you are unhappy and we can assure you we are doing our best to help, please check our private message.

Kindly stick to the Koodo community and Social Media Guidelines and avoid using offensive language.

Thank you for your understanding!

Per the text chat, if my service was cancelled 6 months ago, why did you keep billing me $33/month

I WANT A REFEND OF $33 x 6 MONTHS!!!

No more private messages, let everyone see your incompetence.