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Question

Koodo and I both cannot cancel my Stream Plus!

  • June 1, 2026
  • 4 replies
  • 41 views
1

I have been trying to cancel my Stream Plus since at least may 21st. Koodo was unable to assist me then. I am still unable to cancel now. Koodo was unable to cancel either. After several phone calls and literally 2 hours of my time talking to them explaining that I want to cancel because they could not put me down to the $10 per month promo on stream plus that I thought I signed up for. 

 

Calling CCTS Today to report it as even today I cannot “Manage” my stream plus services ! 

I have to fight an AI boss everytime I try to contact koodo regarding this.

Been with koodo 16 years! I just was told I had to cancel stream plus in order to sign back up to get the correct $10 a month promo. Now I am sick of being STUCK with koodo for stream plus and I am sick of having to have staff at Koodo tell me its my fault!

Maybe having the whole company ran by robots was a bad idea?

4 replies

O
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  • Oliver C
  • Mobile Master
  • June 1, 2026

Hi there,

Can you elaborate on not being able to Manage the service?

When you attempt to remove it, are you presented an error message or does it just not let you go to the “Subscriptions” and then “Manage section” when you attempt to remove it? 

Just a guy trying to help out 🙂
1

Thanks!

this is between me and koodo! You are unable to help! I tried that! This is what pops up!

 

This has been ongoing since may 21st and simple “press manage subscriptions button” is not helpful ! 

Unless you do IT for koodo. You cannot help me:) 

Thank you for trying.

 

O
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  • Oliver C
  • Mobile Master
  • June 1, 2026

You’re correct, however, as a Mobile Master I can flag a rep on this platform to assist you but first I need to ask some questions so that I can pass the info on. I wouldn’t say “I am unable to help”.

Moreover, I used to be a rep for a long time, so I have seen many of these issues before. The questions are so I can help further as it may be a simple fix.

Now to continue, what troubleshooting steps did they get you to try already, did they have you try using an incognito browser, a different device, or a different browser? Did the reps you have spoken with say that they have put in a support ticket for the issue to have the subscription removed?

Just a guy trying to help out 🙂
Flo Koodo
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  • Flo Koodo
  • Official Rep
  • June 1, 2026

Hi ​@16YearCustomerReadyToLeave 

We are sorry to hear about this experience!

We have looked into it and we can see that you managed to get in touch with us on Social Media and this was escalatated further to the responsible team who is investigating the issue. They should get back to you as soon as possible. 

Thank you for your patience and understanding!

If you have any other questions in the meantime, please let us know and we will do our best to help!

 

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