Issue with adding perk

Question

I have tried several times to add my free perk (unlimited long distance pack), and also tried adding different perks in the case that it was the one that I initially selected that was problematic. The confirmation page says that I will receive an email and have not gotten one. I have encurred long distance charges where I thought I would be covered, is there a different way to add the perk that isn’t apparent from self serve that I should try?

Best answer by Dennis

This is a common problem with Koodo. I can flag a rep for you to add the perk.

Please make sure you are logged into the community with your self serve account

Dennis · Accepted Answer

This is a common problem with Koodo. I can flag a rep for you to add the perk.Please make sure you are logged into the community with your self serve account

Koodo · Answer

Hi ​@Tanya_H, we’ve attempted to add the $0Unlimited Long Distance Pack perk to your line and we’re getting an error as well. We’ve submitted a request to have our team add the perk on their end.We’ve credited the long distance charges on your April bill as well, the bill will not be re-issued but you will be able to see the updated total due in your online account.The perk should be provisioned to your account within 3 business days, thank you so much for your patience!

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