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Is the Caribbean covered in Canada-US-Mexico plans now?

  • April 1, 2026
  • 5 replies
  • 77 views
L
This is the description of the plan I just switch to.  This would appear that the Caribbean is now included?

 

Best answer by Koodo

Hi ​@LBJD, like Dennis asked above, where are you seeing this information, is it in only in your Self Serve or on the plan change details? Is there a URL you could link? 

We’re asking as we’ve heard from our team the issue is now resolved, and you should be able to see the correct plan details. We want to make sure the glitch has been resolved, thank your for letting us know!

This topic has been closed for replies.

5 replies

R
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  • Robert T
  • Mobile Master
  • April 1, 2026

From what I recall, the Caribbean is not included in the Canada, US, and Mexico plans. If you are traveling to the Caribbean, you can activate the Caribbean and Mexico Travel Pass as an add-on. 

They might’ve changed it recently. From the screenshot above, I’d say it is not included. Their FAQ doesn’t mention this detail : https://www.koodomobile.com/en/help/traveling-with-your-canada-us-rate-plan 

Mobile Masters are NOT Koodo employees, we're just friendly customers tryiing to help
Dinh
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  • Dinh
  • Mobile Master
  • April 1, 2026
This is the description of the plan I just switch to.  This would appear that the Caribbean is now included?

 

 

This screenshot of the roaming plan was a glitch within the Koodo system. It was reported, and Koodo mentioned they would fix it.

Regarding the roaming coverage of the particular plan, only Mexico is included, as confirmed by a Koodo rep four months ago. 

 

A Koodo customer, opinions are my own.
D
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  • Dennis
  • Mobile Master
  • April 2, 2026

Was this description on the plan change page only or does it show up in your self serve too?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Koodo
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  • Koodo
  • Official Rep
  • Answer
  • April 2, 2026

Hi ​@LBJD, like Dennis asked above, where are you seeing this information, is it in only in your Self Serve or on the plan change details? Is there a URL you could link? 

We’re asking as we’ve heard from our team the issue is now resolved, and you should be able to see the correct plan details. We want to make sure the glitch has been resolved, thank your for letting us know!

    L
    • LBJD
    • Author
    • Beginner
    • April 2, 2026

    Hi ​@LBJD, like Dennis asked above, where are you seeing this information, is it in only in your Self Serve or on the plan change details? Is there a URL you could link? 

    We’re asking as we’ve heard from our team the issue is now resolved, and you should be able to see the correct plan details. We want to make sure the glitch has been resolved, thank your for letting us know!

    Yes, just checked and it's now just Mexico :(.

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