I purchased Stream+ at the beginning of August.
I can not get Disney+ to activate.
I have spoke with Disney+ customer service< they did some troubleshooting and told me to call Koodo as it seems to be an issue on their end.
I called the number they gave me for Koodo and spoke to a couple of people there.
I ended up getting a ticket # and they said someone would call me back within 24 hours.
It has now been 4 days.
I tried calling the number yesterday and now there is no option to connect with customer support.
It did direct me to ask for a callback online in self service.
I did that but it was mid afternoon and it told me they would not be able to accommodate a callback due to high volumes. Fair enough.
I called at 9am et this morning, which is when they open and was told the same thing.
The self serve chat is ridiculous anyway because there is no way to get any answers as far as Stream+ is concerned.
When I asked for a callback 4 days ago it was somewhat easy enough to get through but you have to circumvent the system because I don’t have a Koodo phone number.
Yesterday and this morning, as soon as I put my ticket number in I was told to call again next day.
Sorry for being so long winded.
What I want is to have someone from Koodo to contact me regarding my ticket number update.
I am getting really frustrated. It should not be this difficult.
p.s Netflix, Gem and Radio Canada set up no problem.
I did have an issue with getting Amazon set up.
When I signed up it said you don’t have to worry about if you already have an Amazon account as they would link up, which is not true.
I had to cancel my amazon account before it would activate with Stream+
I added this little tidbit to show I know how to go through the activation process so it not an issue on my part.
