International data roaming needed with Canada/US/Mexico plan

Question

I have international data roaming turned off as I usually use an e-sim for data for international travel to avoid using easy roam or getting accidently charged for data. I recently got a plan with Canada / US  / Mexico talk text and data, and am planning a trip to Mexico soon. Will that plan work without turning international data back on? I ask because it is hard to remove again, needed to be done by support last time, not self-serve.

Dinh · Answer

No, your plan's data won't work in Mexico without it. International Data Roaming is a technical add-on that has to be on for your phone to use data on foreign networks, Mexico included. You don't need Easy Roam for Mexico since the plan already covers it https://www.koodomobile.com/en/help/traveling-with-your-canada-us-rate-plan , just add International Data Roaming back in Self Serve under add-ons. Data roaming also needs to be on in your phone settings for the Koodo line while you're there.

I would check that it actually shows under your add-ons before you leave. A customer in Cancun on the same plan had no service recently because the roaming add-ons weren't provisioned.

If you don't want to go through support again to remove it after, you could leave it on and keep data roaming off for the Koodo line in your phone settings when you travel on your eSIM.

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