How do i activate international calling? i have the international call package and have looked in the manage add on tab for the option as per the chat bot its there but when I try to make call it says international calling is not enabled , please enable my international calling . i need to contact family back home and cant wait a day for a call back
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international calling not enabled
Best answer by Robert T
You’ll want to log into Self Serve, go to Manage Plan and Add-ons, and select Manage Add-ons. You need to add the free Pay Per Use International Long Distance to unlock outbound calls, even if you have a pack like Unlimited Long Distance to 27 countries. Wait 10 to 15 minutes, then restart your phone to fix the not enabled or barred error. Verify the add-on is active and your destination is covered. Dial 011 plus the country code and number. If it is still blocked, test your SIM in another phone. Which country are you calling?
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You’ll want to log into Self Serve, go to Manage Plan and Add-ons, and select Manage Add-ons. You need to add the free Pay Per Use International Long Distance to unlock outbound calls, even if you have a pack like Unlimited Long Distance to 27 countries. Wait 10 to 15 minutes, then restart your phone to fix the not enabled or barred error. Verify the add-on is active and your destination is covered. Dial 011 plus the country code and number. If it is still blocked, test your SIM in another phone. Which country are you calling?
+4You would need the payperuse international calling add on to make calls to international number. That can only be added at the time of activation or with the help of a rep.
Since you are here, let me flag a rep to look into it.
Just so I grasp the issue better, what is the exact error message or behavior when you attempt the call? Does it fail immediately, drop after dialing, give a specific error code, or just fail silently? Second, have you tested from a different device or a borrowed phone to rule out device level configuration? Third, which destination country are you calling because some regions have different routing or carrier agreements that could trigger blocks.
+4Hi there
Please restart your device and try to make a call. Make sure that the call is to one of the countries included in your perk. Details about the included countries can be found on our help page.
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