I have a family plan and one of my numbers, I'm unable to add data rollover as one of my free perks. My other three numbers are fine. It's just this one. Is there anybody from Koodo in this community board that can assist me please? I've tried to remove it and re-enable it but it's not doing anything.
Question
Inavle to add rollover perk to account
+4Hi
Have you tried adding it in incognito mode or from a different browser?. Trying a different perk on that line is worth a shot as well, just to see if it's rollover specifically or the perk selector itself.
I would also log out of your community account and log back in using the Koodo self serve login option, that way a rep can identify the account and check that particular line.
Let me also flag a rep for you. They might be able to assist in the forum.
The account that I am signed in with is the same that I use to login to self serve.
Thank you.
+4Hi
We have been unable to identify the account based on your community profile
Just to double check, have you used the *Log in via self serve* option in the community login page?
+4
We have just sent you a PM to confirm some more details, please check your community inbox when you get the chance.
Have you tried to clear out the cache and cookies on your browser? What about using a different browser or device?
+4Hi
+4We’ve attempted to add the $0 Rollover Data perk to your *67 line and we’re getting an error as well. We’ve submitted a request to have our team add the perk on their end.
The perk should be provisioned to your account within 3 business days, thank you so much for your patience!
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