I need to cancel a line on my account and the plan with it? How to do so?

Hi there,

Where it is an additional line on your account, I will assume you have a Koodo postpaid account. To remove a line from the account, there is a few ways.

The first, if the user of the number wishes to keep the number, when the number is ported to another provider it will be removed from your Koodo account. Once successfully ported, any remaining balances from the line, such as any remaining tab & tab bonus charges and any remaining plan charges will show on your next bill. 

If you do not wish to port the number to another provider, you’re in Canada, and you simply want the line removed and nothing else, you need to schedule a callback with a rep using Koodo assist to remove the number. You can use the link below to go to Koodo assist and when prompted, select monthly and then type in “Cancellation”. The chat bot will then schedule a call with a rep who can remove the line. Note that again, any tab, tab bonus, and partial monthly plan charges will apply on your next bill for that line. If the line had auto-pay credits, you will not receive the credit for that line if it is cancelled mid billing cycle. http://koodomobile.com/en/help?autobots=rollout

If you’re outside of Canada, then you can reach a rep through Koodo’s social media pages Facebook and X by selecting the associated logos at the bottom of this page and sending them a direct message. For a summary of your final charges, you can review the info here: https://www.koodomobile.com/en/help/your-koodo-bill-after-you-cancel