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I need help changing my free perk

  • May 12, 2026
  • 4 replies
  • 51 views
S

I am trying to change my free perk from the speed boost to premium Voice mail but I keep getting an error.

Best answer by Flo Koodo

​@Samper 

We have tried to change the perk from our end however we were unable to. We have submitted a request for this to be changed in the backend and it should take up to 3 business days.

 We are sorry for the inconvenience caused!

4 replies

Sophia
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  • Sophia
  • Mobile Master
  • May 12, 2026

What error are you getting?

    Flo Koodo
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    • Flo Koodo
    • Official Rep
    • Answer
    • May 12, 2026

    ​@Samper 

    We have tried to change the perk from our end however we were unable to. We have submitted a request for this to be changed in the backend and it should take up to 3 business days.

     We are sorry for the inconvenience caused!

    S
    • Samper
    • Author
    • Beginner
    • May 20, 2026

    Hi, it has been more than a week since and my perk is still set to the 5g speed boost

    Koodo
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    • Koodo
    • Official Rep
    • May 20, 2026

    Hi there ​@Samper We verified the account and we are able to see the Premium voicemail on our end, however, it does appear to be stuck in the backend.  We will forward the situation to our team to have it investigated and resolved. 

    We are sorry for the inconvenience and we appreciate your patience and understanding while we resolve this. 

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