One phone was stolen, one is an old number I tried to transfer and then this phone I'm on now none have minutes or text ability somehow and I'm stuck paying without any way to contact the support since they only want to talk on the phone. If smashing my phones would fix this problem, I'd just do that. The numbers didn't even change when I chose a new number so it's only showing old info??? Wtf is going on.
Question
i have 3 plans and none work
One phone was stolen, one is an old number I tried to transfer and then this phone I'm on now none have minutes or text
I'm confused. Can you go into more serials about what happened to all 3 plans?
For the stolen phone what did you do? Did you report the line stolen and suspended the line?
What do you mean an old number? Like is the line a temporary number?
Are all 3 plans on the same account. Did you want all 3 lines?
Well I owe $180 on the first bill and haven't sent a single text message lol. I can't cancel them and they aren't allowing me to make calls, receive calls or text anything at all. I have a tab for one phone I have still and the other is gone, cant pause it can't cancel it. You need the phone number apparently and when I type in the numbers I'm supposed to own it says invalid or some shit, I tried to bring my old phone number and it failed 25 times but it says that's one of the phone numbers which is invalid when I try to contact support lool. The other numbers are invalid too since I chose a different number and it didn't switch on the site apparently so idk 😐
Did you try to restart your phone after you changed your number? Have you logged into your Self-Serve account to set up a payment arrangement? https://www.koodomobile.com/en/help/past-due-bill
+4Hi
We have looked into it and we can see there are 3 lines active at the moment.
Can you please let us know what happens when you try to make calls and confirm the last 2 digits of the phone number that you are referring to?
Restarted my phone many times been trying to figure this out for a month now lmao, doesn't make a difference
Hi
We have looked into it and we can see there are 3 lines active at the moment.
Can you please let us know what happens when you try to make calls and confirm the last 2 digits of the phone number that you are referring to?
60 says client unavailable, yeah I know they're active I've been paying for them the problem is they're not active on any phone I own and I only need one plan on this phone, I got my old sim card and the esim you guys sent you
Well I owe $180 on the first bill and haven't sent a single text message lol. I can't cancel them and they aren't allowing me to make calls, receive calls or text anything at all. I have a tab for one phone I have still and the other is gone, cant pause it can't cancel it. You need the phone number apparently and when I type in the numbers I'm supposed to own it says invalid or some shit, I tried to bring my old phone number and it failed 25 times but it says that's one of the phone numbers which is invalid when I try to contact support lool. The other numbers are invalid too since I chose a different number and it didn't switch on the site apparently so idk 😐
Let’s find out how you ended up with 3 lines on your account.
When did you sign up?
How did you sign up?
Walk us step by step with what you did.
+4
We have looked into it and the phone number ending in *60 appear active, however the port request for it didn't go through, as the information provided during the port request was incorrect.
If your phone is not connected to a network and if you have are able to schedule a call back on a different phone number, we recommend scheduling a call back and speaking with the Porting team, so they can look into the porting issue.
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.