I recently added a second phone bill to my monthly bill, but every time I go to select the free perk, the website crashes on me. what is this and what can i do? I just want free roll-over data.
Solved
I cant choose my free perk
Best answer by Oliver C
Hi there,
Can you try clearing your cache and cookies, using a different browser, or using a different device and then try adding the perk? Others have found this to work in the past. Also if you have a VPN, try turning it off and adding the perk again, sometimes this can cause issues within Koodo self-serve.
If none of that works, I suggest you reach out to a rep using Koodo’s expert messaging through Koodo assist. They’re available 9am to 9pm local time during the week. They will be able to add the perk for you and investigate further if not. If you have issues with Expert Messaging, let us know. More info on expert messaging can be found here: Koodo Expert Messaging FAQs | Koodo Mobile
Hi there,
Can you try clearing your cache and cookies, using a different browser, or using a different device and then try adding the perk? Others have found this to work in the past. Also if you have a VPN, try turning it off and adding the perk again, sometimes this can cause issues within Koodo self-serve.
If none of that works, I suggest you reach out to a rep using Koodo’s expert messaging through Koodo assist. They’re available 9am to 9pm local time during the week. They will be able to add the perk for you and investigate further if not. If you have issues with Expert Messaging, let us know. More info on expert messaging can be found here: Koodo Expert Messaging FAQs | Koodo Mobile
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