How to activate Amazon Prime via Stream+ Premium

Hi again ​@Machzy !

That depends. When you go to your subscription page in Koodo self-serve, you should see your stream+ subscription. Within it, you should see Netflix, Disney+ and amazon prime. Next to the subscription, it will say “Linked” or “activate”. When you view this, does it say “activate” next to amazon prime or “Linked”

If it says activate, you can click the box, and it will walk you through the activation process of the subscription. If it says linked, I suggest you fill out this form made by Telus and they can investigate. This form is for both Telus and Koodo customers. In the description, explain your situation that you need a new activation link for Amazon prime. A rep will then investigate the issue. Let us know if you run into any problems with either option. Customer Support Ticket Form | TELUS

If neither work, let us know and we can have a rep here investigate as well. The previous reps you dealt with are not wrong though, one of the solutions to this issue is to cancel stream+, wait until the end of the current subscription cycle, and then add it again. 🙂

Cancelling and re-adding isn't necessarily the only route. The activation isn't tied to that email, it is in Self Serve under Subscriptions, so log in there first and see whether Amazon still shows an activate option.

If the button does nothing or the page comes up empty that's usually the page failing to load its data, you can try a different browser or device and also turn off the pop-up blocker.

If it does send you over to Amazon and you get the "you already have an active Prime membership" error, that one has to be handled on Amazon's side before the link will complete. https://www.koodomobile.com/en/help/stream-plus

I don’t see Netflix, Disney+, or Amazon Prime.

When I go into my Subscriptions, I see this:

Then when I click on View Details, I see this:

When I click on Manage Plan, I see this:

All that it allows me to do is Switch to Basic.

Tried on desktop: Edge & Chrome without ads. I don’t see Amazon listed there as Active or Linked.

I also tried on my mobile and the same thing shows up there as desktop. (see my other reply for screenshots)

I actually don’t see any options other than what you have either. Would you like to pursue the option of flagging a rep here to look into it separately before opting fort the cancel route? 

hmm ok, I just checked on mine as well and it seems it is the same.

When you sign up for the services, the “Activate services” option will appear. From there, it will present you with the options I had described. Where yours and mine were both activated fully in the past, it seems that the feature goes away as the services are supposedly linked. This is good to know for us on the page going forward. Apologies for the misdirection.

I would still reach out via the form I provided earlier so that Koodo can try to send you a new activation email. If you would like, I can also flag a rep to pursue this further, but beyond that the only remaining option would be to remove the subscription like the previous CS reps had suggested.

Yes, please flag a rep. I’ve talked to them already and they said they can’t resend activation links. But I’d like to try again if that’s okay. 
 

Thanks!

Ok, no problem I will give them a nudge. 🙂

Make sure you’re logged into the community using your self-serve credentials and they can investigate. Note that response times on the community can vary, however, a rep will always respond. 👍

Hi ​@Machzy, unfortunately, we can’t resend the activation links manually. They are sent automatically when you purchase the service. If you’d like to re-link/reactivate the Amazon Prime subscription you’d have to cancel the service, wait until the subscriptions expire after your current bill cycle ends and sign up again. 

Of course, you can also try the form linked above to check if the dedicated Stream+ team has any other options but it’s possible they will suggest the same thing. 

I’ll try that, but is there any way that Koodo can honor my current promo pricing?

The re-activation would be for the current in-market price. However, I did reach out to the Stream+ team to check if they had other suggestions we could try before that. They confirmed you should fill out the contact form with all the details for this issue, and they will try to reboot only the Amazon Prime subscription for you.