How do I activate the two week US Roaming plan?

To confirm, how did you try to activate the pass was it by texting 7626 or did you add it via self serve? Some have found the texting method to work over adding it through self serve. To add the pass via a text, instructions can be found here: https://www.koodomobile.com/en/help/europe-easy-roam-travel-passes

This has been an issue lately regarding the travel passes that Koodo has been looking into. When you check your plan add ons do you see the pass there? If you don’t I suggest you reach out to a rep through Koodo expert messaging to see if they can add the pass. If they are unable to, let us know.

https://www.koodomobile.com/en/help/koodo-expert-messaging-faqs?

Is it showing on your Self-Serve account? If so, you should be fine.

Should there are any unexpected charges on your next bill, you can submit a request on your Self-Serve account. https://www.koodomobile.com/en/help/ask-us-to-review-a-charge-on-your-bill

Only add the travel pass through the texting method.  This is what I tell my family members and friends.

Koodo should really deactivate the self serve method until it is fixed