Help with 14-day Europe Travel Pass not being added

Hi, 
Just to confirm, did you add the travel pass by sending text to 7626 and you received a confirmation while staying in Canada? If that is the case, this is a glitch, you should be fine with traveling. I saw few recent reports in the forum.

Let me flag a rep for you.

The pass was added by logging in to my Koodo account online and after accepting to pay $50 I was presented with the following image:

To double check, when you now check your plan add-ons in self serve is it showing the pass there as well after you got the confirmation?

If you see the pass in the add-ons then it has successfully added but you may need to restart your device after a few mins due to the change in add-ons.

Hmm … I just checked the add-ons and it’s there now (see image below).

Can I assume that when I arrive in port (currently on a ship with no mobile service) that it will just work when I next have access to a mobile service?

Also, if I understand the plan details, I should be able to text and call numbers in Canada as well as Europe?  Anyone calling me will incur long distance charges to Canada and be charged for international texting if it’s not included in their plan.

Thank you so much for your help 😀

Dear Koodo Official Rep. 

THANK YOU, THANK YOU, THANK YOU !!!  :-)))

Now  I can start enjoying my vacation!

Yup, where it is now added under your add ons, once you being to roam in one of the applicable countries the pass will begin to be used (when you make port in one of the countries and begin to roam on the network). Just note the 14 days is consecutive and doesn’t pause when you leave port once the pass starts.

you can use data while roaming in the applicable countries. You can call and text back to Canada for free and call and text numbers within the country you’re roaming in. So for example if in Spain, you can call and text Spanish numbers for free but not numbers from France. The same rules apply if you travel to France, French numbers are fine but Spanish numbers would no longer be free.

If someone from Canada calls or texts you, as they’re contacting a Canadian number they would not be charged long distance. Their service provider will treat it as a local call. The person who is affected is the one roaming, but the pass includes Canadian numbers so you would be covered. 🙂

Thank you, Oliver. That’s very helpful 😀

Hi!

I’m having the same issue since landing in Dublin, Ireland.  Prior to departure I purchased a 14-day pass.  I got a text message saying that I added more data (Koodo: Super. Vous avez acheté plus de données à utiliser d'ici la fin de votre cycle de factuation, à 23h59 le 2026-07-10-04:00. La pause sur les données a été supprimée.).  And a screen confirmation of my purchase (see picture below).  It doesn’t show in my add ons.  It did not activate during my layover in Frankfurt nor when I arrived in Dublin.  I’ve done it two more times to no avail.  My cell phone parameters are correct (roaming is on).

 

Can you start your own post? Then we don't get confused with the original poster.

Can you check your self serve and see " My add-ons"? What do you see there?  Is there " 14 days Europe pass"? 

​@JacintheM please refer to your other post here: