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Question

help needed asap

  • July 12, 2026
  • 1 reply
  • 36 views

I desperately need a call back asap.  When I spoke to an agent, they told me one thing and now that I have travelled internationally, I am getting text messages that say the opposite. I need a call back asap and the Assist will not allow me to get one.  Please someome call me asap.  I am not paying fees for this travel because the agent originally told me I would be able to use my phone as normal. 

 

My number is ***87 and my name is Mary B**.  Please phone me asap. 

Thanks,

Mary

1 reply

Flo Koodo
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  • Official Rep
  • July 12, 2026

Hi ​@MaryB 

Will you please let us know what messages you are getting and what the agent said?

We can look into it from our end. Please don’t post personal information, like the phone number or your name, since it is a public forum.