I am currently travelling and literally bought a prepaid plan a few days ago so I can receive SMS abroad. I haven’t even ported my number over.
Just now I got an email with subject: Cancelled service and your next bill
The email says:
| We’re sorry to see you go. You recently scheduled to cancel your wireless service on September 24, 2026, for the following phone number(s) |
The thing is I NEVER tried to cancel it in any way.
At the bottom I see Are you sure you’re ready to cancel? If you change your mind about this, schedule a convenient time for a rep to personally contact you at koodo.com/chat
The chat is useless for my situation, and I literally can’t get a callback as I am with Public Mobile (which can’t even receive SMS abroad, hence I’m trying to transfer to Koodo).
Can someone please help me get in touch with a rep that isn’t a callback? I literally just need to stop this completely uncalled for scheduled cancellation.
