Galaxy Watch 8

Koodo doesn’t officially support LTE for Samsung Galaxy Watches like the Watch 8 because they only support specific models through their OneNumber smartwatch plan. This plan is currently focused on the Apple Watch for 10 dollars a month with 5GB of data, and it requires an existing postpaid phone line. That is why people in the community say LTE Samsung watches won’t fully activate on Koodo. (Although some threads are old). Here’s what the FAQ says (no Watch 8)

You might get calls or data working with tweaks like forcing LTE mode, but there is no dedicated plan. The tab availability is likely just for hardware financing. They let you buy devices on a tab even if full network features are not supported. Try pairing it via the Galaxy Wearable app and check their official FAQ. 

More info here : https://www.koodomobile.com/en/help/article-categories/smartwatches 

Hi there,

to confirm, did you purchase the LTE version of the watch or just the WiFi version? And do you no if the model of galaxy watch 8 is the same as what is being offered?

For example if it is not the Canadian model and is a different model number (such as a US model), that specific model may or may not be provisioned as of yet.

It is 100% the LTE version not only wifi/Bluetooth. I do not know if it's a US model. It was purchased in Ontario.  Im in Quebec. Im not sure.

hm, ok in that case you can find the model number either on the box for the device or in the watch settings, normally under “about watch”. From there, you can just enter the model number into google and it will let you know if it is the Canadian model or otherwise.

The end result of this though is if it is the Canadian model, then I would suggest scheduling another callback to their technical team as there should be no other reason as to why you can’t have the watch plan, at least that I can think of. If you have a VoLTE compatible apple or Samsung watch from their provided list and are a postpaid customer, then you should be able to. Notably it is not on the list, but like you said they sell the watch themselves.

If it is in fact the US model or other, it is possible that that model is not provisioned to be used on the Koodo network as of yet and is not compatible like the rep said.

Thanks so much for being "that guy". We need more of them. I just looked it up. Its THE CANADIAN supported version SM-L325FDAAXAC

I was suggested this 

Request a "Technical Profile Refresh": Contact a Koodo Representative and explicitly state: "I have a postpaid account and a Canadian SM-L325FDAAXAC. I need a manual EID/IMEI registration because the automated OneNumber tool is failing to recognize my legacy account profile."

Any thoughts on this ? Apparently if ur a customer pre koodo via public mobile that ur account will not be recognized and need to be fixed. But in all honesty if random people like us can figure this out (whether it works or not) says a little about  A LOT 

hmm, so I don’t recall there being a “legacy account profile”, however, the manual IMEI registration may work. 

Normally, with the one number tool, you provide the IMEI and then the ESIM within the device gets linked to the Koodo plan through this method. If there is an issue with the system, it is plausible that that could be the cause and made it that the number/plan was not registed. It would be worth them giving it a try.

From here, I would suggest that you schedule another callback as technical support is limited, though this time you will be armed with a lot of information. 😎 It may just be that you got someone who was unaware on how to solve the problem, but based on the info you provided, I don’t see how the device would be incompatible.