Free perk not updating

Hello ​@vanorapeter  We tried to add it from our side and we experienced the same issue. We have submitted a request form in order for the 3-Day Easy Roam US perk to be added to the number ending in 47 as part of the included perk in your plan. 

The change can take around 3 Business days to update. You can also check the Self Serve account in order to make sure that it is added within that time-frame. 

Help please.  
I am also having problems with my free perk updating on my acccount on my ******1739 number since buying a new phone. I have tried numerous times and it appears to allow me to add ‘rollover data’ back onto my account for this number and says that an email confirmation has been sent but there has been no emails and no account update. 

Did you check your spam/ trush holder?

I'll flag a rep for you

Yes I checked those folders and there are no emails from Koodo 

​@BeckyM 

We have tried to add the perk from our end but we were unable to. We have submitted a request for the perk to be added in the backend and this should be done within 3 business days.

We are sorry for the inconvenience created!

Thanks for your help!