Hi everyone,
I’m posting here because I am incredibly disappointed with Koodo’s customer service and I have completely hit a wall trying to get support.
I recently decided to switch from Public Mobile to Koodo to take advantage of a migration offer: $30 CAD for 100GB of 5G data. However, when I tried to process this, the discount wouldn't apply at checkout.
To fix this, I called customer service. I spent hours on the phone trying to get my provider changed and the promotion applied. After a very long and exhausting process, I was told the original offer couldn't be honored and was offered a fraction of the data instead: $25 CAD for 26GB. While I was frustrated to miss out on the initial deal, I reluctantly agreed just to get the switch finalized.
Unfortunately, it gets worse. I just checked my account details and realized that the plan actually activated on my account is for a measly 1GB of data.
I have been trying to call customer service back to get this error fixed, but I haven't been able to get through to anyone or receive any support whatsoever. I am now stuck with a plan I never agreed to and practically no data.
This has been an awful first impression of Koodo. Has anyone else experienced this bait-and-switch during a migration? Can a Koodo rep on this forum please look into my account and fix this immediately?
Thanks.
