Skip to main content
Koodo Community
Community
Question

Error 13B1, unable to use the newly added Unlimited long distance pack

  • March 31, 2026
  • 7 replies
  • 27 views
J

In February, I added the "Unlimited Long Distance Pack (27 countries)" to my account. This week, I attempted to call a country included in that list but immediately received error code 13B1.

I have confirmed the dialing format is correct (011 + country code + area code + local number), as I have successfully used this format with other numbers. I have already tried toggling airplane mode, restarting my phone, and adding an additional free pack, but the error persists.

I have been troubleshooting with Koodo representatives for three days. A scheduled callback was attempted, but it came late and I was placed on hold for too long and had to hang up for a meeting.(I might to reschedule this call for after-work hours)

7 replies

R
Forum|alt.badge.img+4
  • Robert T
  • Mobile Master
  • March 31, 2026

Error 13B1 means your account is missing the Pay-Per-Use International Long Distance add-on, even if you have the Unlimited Long Distance Pack; it’s still required for outbound international calls.

First, log into Self Serve, go to Manage Plan & Add-ons, then Manage Add-Ons, and add the free Pay-Per-Use Intl Long Distance (this unlocks calling). Wait 10-15 minutes, then restart your phone.

Double-check that the pack covers your country; some like Mexico or the UK are included in the 27-country list, but confirm in Self Serve.

If it’s still not fixed after these steps, reply here with your target country and a screenshot of your add-ons in Self Serve; we can figure it out together. 

Mobile Masters are NOT Koodo employees, we're just friendly customers tryiing to help
J
  • James_Zhu
  • Author
  • Beginner
  • March 31, 2026

My targeted country is China.

I don’t have “Pay-Per-Use International Long Distance” add-on. Most similar ones are  “$5 1000min International LD Add-on (CHN, HK, IND, UK, BD, MEX)” and “$15 1000 min (China + HK + Macau)”

Another callback was scheduled this afternoon.  If it can’t be solved, I am going to visiton a koodo store.

D
Forum|alt.badge.img+4
  • Dennis
  • Mobile Master
  • March 31, 2026

When you go to manage your add-ons are you able to add the free pay per use international long distance add-on?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
J
  • James_Zhu
  • Author
  • Beginner
  • March 31, 2026

When you go to manage your add-ons are you able to add the free pay per use international long distance add-on?

I don’t have “free per use international long distance”  add-on on my account.

D
Forum|alt.badge.img+4
  • Dennis
  • Mobile Master
  • March 31, 2026

Since you have a call back scheduled for this afternoon, you can speak with the rep regarding adding this.  Please let us know back here is the callback rep is able to resolve your issue

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
    Dinh
    Forum|alt.badge.img+4
    • Dinh
    • Mobile Master
    • March 31, 2026

     

    My targeted country is China.

    I don’t have “Pay-Per-Use International Long Distance” add-on. Most similar ones are  “$5 1000min International LD Add-on (CHN, HK, IND, UK, BD, MEX)” and “$15 1000 min (China + HK + Macau)”

    Another callback was scheduled this afternoon.  If it can’t be solved, I am going to visiton a koodo store.

    The PPU is known to be not available in self-service for years. It can only be added by a rep either at the time of activation or later. The rep at a store can not help.

    Since you are already here, let me flag a rep to assist and you wouldn't have to go through the callback process again.

    A Koodo customer, opinions are my own.
    Koodo
    Forum|alt.badge.img+4
    • Koodo
    • Official Rep
    • March 31, 2026

    Hi there ​@James_Zhu  In order to confirm a few details, we have sent you a private message. Feel free to respond whenever you have the time. 

    Terms & ConditionsAccessibility statement
    Koodo Community