Skip to main content
Koodo Community
Question

easyroam in London - no service.

  • September 8, 2026
  • 7 replies
  • 35 views

I had easyroam enabled before I left canada. 

I landed in UK and got an email “Roaming update for your account” - so it knows I am in a different place.

I cannot make phone calls. My phone Roaming settings all show No service / No network and so on. Galaxy S24.

I restarted the phone, did not solve problems.

Any help appreciated 

7 replies

Forum|alt.badge.img+4
  • Mobile Master
  • September 8, 2026

Go to your network settings and change your network selection to Automatic


  • Author
  • Rockstar
  • September 8, 2026

Hi Dennis - it already was at set to Select Automatically 


Flo Koodo
Forum|alt.badge.img+4
  • Official Rep
  • September 8, 2026

HI ​@RLB 

We have looked into it and we can see the roaming services are provisioned correctly on your line.

If you switch to manual network, is there any network listed?


  • Author
  • Rockstar
  • September 8, 2026

Hi Flo Koodo - when I disable automatic selection, I see a varying list of networks - not the same ones every time.

The list contains something from

Vodafone

Ee

3 UK

O2 - UK

23432

Choosing Vodafone hangs and I need to restart the phone.

Choosing EE worked once - I called my voice mail. But then disconnected. 

Ps I tried both 5G and LTE

 

 


Forum|alt.badge.img+4
  • Mobile Master
  • September 8, 2026

Have you tried O2?

 

From this list EE and Vodafone should work

https://assets.ctfassets.net/8cecwr1x4jkf/4LXFhimjwcok4pWRX7opfh/ec82c8c4d2d6347da76181f40e05c037/English_Coverage_Maps_Updated_2022_09_30.pdf

 

Note that 3G is shutdown in the UK so you will need VoLTE enabled for voice to work on 4G


  • Author
  • Rockstar
  • September 8, 2026

I don't see a setting VoLTE anywhere. I chose EE and it is working now but flaky - often reports disconnected. Vodafone just doesn't register for me.

Thanks everybody


Forum|alt.badge.img+4
  • Mobile Master
  • September 8, 2026

Can you get Data to work consistently?

 

What phone do you have?

 

EDIT. Oh I see you have a Samsung S24.

If you dont see the setting then VoLTE should be enabled by default.

Did you try O2?  How about 3?