Easy Roam vs Asia14 Travel Pass

Hi there,

that is the automated message that is sent by Koodo whenever anyone Roams on a network outside of Canada. If the Asia travel pass is showing in your plans add-ons in your Koodo self-serve account, then you won’t be charged any additional daily fees until the pass is either used or it expires if you’re roaming in an applicable country (Japan is applicable for the Asia14 pass)

When you check your plan add-ons, is the Asia travel pass there? This can be found by going to your Koodo self serve and going to the “Mobile Services” section. From there, there should be a drop down menu for your plan add-ons and if added successfully, the travel pass should be showing there.

If the correct travel pass is showing in your add-ons, then you’re covered. In the event that you’re indeed charged for some reason even though you have the correct travel pass during your travels, you can dispute the charges once the bill has been posted through your self serve account here: 

https://www.koodomobile.com/en/help/ask-us-to-review-a-charge-on-your-bill?

You do not need to worry. It is only informing you that you have arrived at the destination country. In the meantime, I have flagged a rep to confirm this for you.

 Hi ​@Ragibchowdhury, like mentioned above, this is a generic welcome message to inform you you’re roaming. If you see the travel pass in your self serve then it will be used and you will not be charged per day/pay-per-use.

If you’d like us to double check your account, please log out of the Community and log back in, using your Self Serve account credentials as shown in the picture below. We will gladly check for you but we cannot access your account without authentication.