Hello,
I just landed in Japan and before I travelled I purchased an Asia14 travel pass, and my Koodo account (Selfserve) reflects/confirmed that my travel pass is purchased.
however when I landed and turned on cellular roaming, I only got a text that says “you have easy roaming…” - see attached screenshot.
can you please confirm I do indeed have the travel pass and it is active and I will NOT get billed more than the 70 dollars for the first 14 days of use?
Best answer by Oliver C
Hi there,
that is the automated message that is sent by Koodo whenever anyone Roams on a network outside of Canada. If the Asia travel pass is showing in your plans add-ons in your Koodo self-serve account, then you won’t be charged any additional daily fees until the pass is either used or it expires if you’re roaming in an applicable country (Japan is applicable for the Asia14 pass)
When you check your plan add-ons, is the Asia travel pass there? This can be found by going to your Koodo self serve and going to the “Mobile Services” section. From there, there should be a drop down menu for your plan add-ons and if added successfully, the travel pass should be showing there.
If the correct travel pass is showing in your add-ons, then you’re covered. In the event that you’re indeed charged for some reason even though you have the correct travel pass during your travels, you can dispute the charges once the bill has been posted through your self serve account here:
https://www.koodomobile.com/en/help/ask-us-to-review-a-charge-on-your-bill?
Hi there,
that is the automated message that is sent by Koodo whenever anyone Roams on a network outside of Canada. If the Asia travel pass is showing in your plans add-ons in your Koodo self-serve account, then you won’t be charged any additional daily fees until the pass is either used or it expires if you’re roaming in an applicable country (Japan is applicable for the Asia14 pass)
When you check your plan add-ons, is the Asia travel pass there? This can be found by going to your Koodo self serve and going to the “Mobile Services” section. From there, there should be a drop down menu for your plan add-ons and if added successfully, the travel pass should be showing there.
If the correct travel pass is showing in your add-ons, then you’re covered. In the event that you’re indeed charged for some reason even though you have the correct travel pass during your travels, you can dispute the charges once the bill has been posted through your self serve account here:
https://www.koodomobile.com/en/help/ask-us-to-review-a-charge-on-your-bill?
You do not need to worry. It is only informing you that you have arrived at the destination country. In the meantime, I have flagged a rep to confirm this for you.
+4 Hi
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