Easy Roam stopped working

Hi there,

to confirm, did you previously remove the Easy Roam add-ons from your Koodo account  and after adding them back, do you see them within your plans Add-ons in self serve / did you receive a confirmation email saying they were added? As they may not have added back correctly causing you issues with connecting to the network.

Besides that, does your device have a signal and are you able to send a text or use data and calling is just not working or is all of your plan features not available? Within self-serve, does it show the line is active or suspended?

Hi Oliver,

The Easy Roam got removed by itself. 

I can see it on the plan as i added it back to the Ad-Ons. My device has a signal and i just tested the data roaming it works but i can't initiate a call - but its looks like I can receive a call I just tested it from another fongo phone. 

This is the most important thing that i can receive a call, but maybe to figure out how to make a call would be helpful just to know

Thanks!!

Did you try any other numbers or just the one where it said the phone is temporarily out of service? And di you try  “+ , country code, number” 

Hmm that is a bit tricky, thank you for the extra info.

Where you’re able to receive a call, use your other plan features, and see the add-ons in self serve means that Easy Roam is definitely provisioned on the account so that’s a good first step.

Do you find it allows you to call other numbers and it is just one number that it gives you the error or every number? Make sure as well to put the + and the correct country area code when you make the call as if you don’t it won’t go through.

Something else you can try as well is manually selecting a different carrier in your device settings and see if it will let you make the call after the change. Sometimes some carriers don’t work well with Koodo’s Easy Roam so switching to another can help. This can be done by switching your carrier selection in your device settings from automatic to manual and then choosing one of the listed carriers. See if that helps.

Hi Goran & Oliver,

sorry for the late response. 

Yes i tried other numbers that start with +1 it’s still giving me the same service not working in local operator.

Also tried to reset network settings and choosing other local carries ( three ) 

I hope it’s a a cache issue and can be restored after few network resets but yes i can receive a roaming call and activate roaming data.

Thanks folks anyways!
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Are you trying to call a local number or back home to canada?

Was calling out it working previously when you were roaming successfully earlier, or did you not have a chance to try it previously?

Hey Denis,

I am trying to call a Canadian number, I am not sure I’ve tried it before, but I think it was working. I did some outgoing roaming voice calls before. 

I read online there might be a thing like a hard block in order to protect the high charges, but receiving an incoming call or making outgoing call charge the same for roaming so I am not sure. 

Let me flag a rep for you

Thanks!

Hi ​@aeltahir_mtl, we’ve added the pay-per-use international long distance calling add-on to your line. Please restart your phone and test, let us know if it works!