My Disney plus recently started asking for a subscription plan. I pay for this through koodo. I would like this fixed or I don't think I'll be paying for it anymore as well be reimbursed for last month and this month.
Question
Disney plus stopped working
Have you tried to speak with a rep on the Disney+ Help Centre? Are they able to help you unlink your account, so that you can try again on your Self-Serve account?
+4That isue usually means the Disney+ account you're signed into isn't the one linked to Stream+, so Disney is billing it on its own separately. Did anything change recently on your side, a tier change in Self Serve, or an upgrade done directly inside Disney+?
What I would recommend you do is log out completely from your current Disney+ account, then go to Self Serve > Subscriptions and run the Disney+ activation again, signing in with that same account when it prompts you. Turn off your pop-up blocker before you go in as well, that page fails to load its data sometimes.
For the two months you were billed, Stream+ refunds don't go through Koodo customer service. They go through the TELUS form here https://www.telus.com/en/subscription/supportform, select TELUS Stream+.
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