dishonest

Can’t trust anybody no aday

Do you have more details of this? I'm very happy to explore it out with you and flag a rep for assistance as needed on this matter, but we will need more details on what happened, such as did it get added at time or phone purchase or did it start some months after you got your phone, when did you notice it etc 

I didn’t know they added it when I signed up for Koodo,just knew when I got an email about it,cancelled it right away

Hi ​@Johns, we’re sorry to hear about this. We can confirm the Device Care has been cancelled and we’ve submitted a complaint to the rep that added the service and to his manager.