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Question

did not recieve e sim or email

  • July 6, 2026
  • 3 replies
  • 43 views
Crystal Cardinal

I signed up with kudo today online waiting for the confirmation email with my e sim n directions I tried logging into self help I can’t says wrong password or email tried registering n I’m not able to Cus I don’t recieved the text I put forgot password and don’t recieve the email help plz 

3 replies

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  • MilkyWay
  • Mobile Master
  • July 6, 2026

Assuming you signed up for a postpaid plan, it will take a few days to complete the credit check. Once your order is approved, you should receive an email from Koodo to register for your Self-Serve account. I would suggest you to wait for a bit.

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  • Dennis
  • Mobile Master
  • July 6, 2026

Did you at least get a confirmation that your order has been placed?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Dinh
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  • Dinh
  • Mobile Master
  • July 7, 2026

​@Crystal Cardinal I noticed you posted earlier in the Public Mobile migration thread. Are you also making the switch? If you need any help with your QR code, feel free to reply here! A representative can reach out to you through the forum to help get it sorted.

A Koodo customer, opinions are my own.
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