I am traveling. I purchased an International roaming package but I'm getting alerts that my data usage will expire, how do I ensure my internet access continues?
Question
Data Usage
What does the message say exactly?
How did you purchase your easy roam travel pass?
When you login to your koodo self serve account and check your plans and add-ons, do you see the travel pass?
There seems to be a glitch with the text messages. However, I have flagged a rep to make sure you have not actually reached your data limit.
+4Hi
We have checked your account and if you are referring to the line ending in *68, there is enough data available up at the moment, you can check the details under the usage section in self serve https://www.koodomobile.com/en/help/monitoring-your-data-self-serve
Can you please let us know where do you see those warnings? Are they coming from your device?
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