Hi, I’ve purchased the 1GB data add-on five times in total. However, I think the last purchase may have gone through twice by mistake.
My internet connection wasn’t working properly, so I tried several times, and I think two 1GB add-ons were purchased at the same time.
Would it be possible to cancel one of the two and refund the extra charge?
Thank you!
+4Are you a prepaid or postpaid customer?
For prepaid, a booster can't be removed once it's purchased, it just rolls over until it's completely used up https://www.koodomobile.com/en/help/prepaid-boosters , so the extra gig wouldn't be wasted even if it did go through twice.
Either way I would log in to Self Serve first and check your usage and your current add-ons to see whether two 1GB add-ons actually got applied https://www.koodomobile.com/en/help/changing-your-add-ons
If you're postpaid, check page 3 of your PDF bill as well to see if you were charged twice.
+4HI
We have looked into it and we can see there are 4 data Top ups purchased in total.
Just to double check, were you looking to add only 1 data top up or 4?
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