Hi, I’ve purchased the 1GB data add-on five times in total. However, I think the last purchase may have gone through twice by mistake.
My internet connection wasn’t working properly, so I tried several times, and I think two 1GB add-ons were purchased at the same time.
Would it be possible to cancel one of the two and refund the extra charge?
Thank you!
Best answer by Flo Koodo
We have reviewed the account and we have been able to remove the 4th data top up since it wasn’t used. You can see the update balance on your account.
For the 3rd one we are unable to to remove it as part of it has already been used.
We thank you for your understanding!
+4Are you a prepaid or postpaid customer?
For prepaid, a booster can't be removed once it's purchased, it just rolls over until it's completely used up https://www.koodomobile.com/en/help/prepaid-boosters , so the extra gig wouldn't be wasted even if it did go through twice.
Either way I would log in to Self Serve first and check your usage and your current add-ons to see whether two 1GB add-ons actually got applied https://www.koodomobile.com/en/help/changing-your-add-ons
If you're postpaid, check page 3 of your PDF bill as well to see if you were charged twice.
+4HI
We have looked into it and we can see there are 4 data Top ups purchased in total.
Just to double check, were you looking to add only 1 data top up or 4?
Hi Flo, thanks for looking into this.
First, I’d like to correct something from my previous message. I mistakenly said that I had purchased five data top-ups, but it was actually four top-ups in total. Sorry for the confusion.
I successfully purchased two top-ups before. For the third one, I was trying to purchase another top-up, but it seemed like it wasn’t going through, so I stopped. However, it looks like the purchase actually went through — and somehow two top-ups were purchased at the same time.
I realized something was wrong when my data suddenly started working again, which is why I checked the purchases and noticed the duplicate purchase.
If the third top-up has already been used, I understand that it may not be possible to cancel it. However, I would really appreciate it if you could cancel/refund the fourth top-up, since I did not intend to purchase it and I haven’t needed to use it.
Thank you for your help!
+4
We have reviewed the account and we have been able to remove the 4th data top up since it wasn’t used. You can see the update balance on your account.
For the 3rd one we are unable to to remove it as part of it has already been used.
We thank you for your understanding!
+4I am curious. What plan do you have?
If you buy a data top-up(s) often, it is expensive. Do you see better plan that come with more data through your self serve?
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