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Question

cannot select Perk option

  • April 3, 2026
  • 5 replies
  • 31 views
C

Hi, 

I just new joined Koodo, but got a perk issue. When I selected  “3-Day Easy Roam International”, I got message “Your plan has been updated “ but I’ve never received any confirmation email. Also there is no perk selected. Would anyone be able to help  please? Thanks!

5 replies

Georgia Koodo
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Hi ​@Cassandra Kwok please go through the change perk process and select a different free perk. Complete the change and then go through the process again to select the perk you wanted originally. We’ve seen this workaround resolve the issue for other customers.

Please let us know if the issue persists once you’ve tried this, thank you!

C

Unfortunately, I’ve tried change process, and re-selected my original option. However it still didn’t work. Any idea? Thanks

Flo Koodo
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  • Flo Koodo
  • Official Rep
  • April 4, 2026

Hi ​@Cassandra Kwok 

Just to double check, is it for the line ending in *18?

C

Yes

Flo Koodo
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  • Flo Koodo
  • Official Rep
  • April 4, 2026

Thank you for confirming ​@Cassandra Kwok 

 

Unfortunately, we were unable to add it from our end, however, we have submitted a request and it will be added in the backenf within 3 business days.

We are sorry for the inconvenience created!

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