Cannot select a free perk for my eligible plan. Error message appears repeatedly. Troubleshooting doesn't work.

Question

Hello, I realize there are many posts related to this issue but no amount of trouble shooting from the advice within those threads will help and customer service reps haven't gotten back to me when a request was set up in Koodo Assist.

I would like to add roll over data to my plan but I cannot successfully select it as the classic free perk error message keeps appearing. Incognito mode doesn't help, new browser doesn't help, new device doesn't help, clearing history doesn't help. Looks like only a human can help.

Thanks

Oliver C · Answer

Hi there,yes it seems there is currently an issue when trying to add the roll over data perk. I will flag a rep to assist as you have already tried to reach out to a rep, just make sure you’re logged into the community using your self serve credentials and they can investigate.I see you have tried to contact a rep via a callback however did you also try the expert messaging through Koodo assist? As you can speak to a rep that way as well. They’re available 9am to 7pm local time on weekends. I suggest you try this too if you haven’t already while you wait as response times on the community can vary. 🙂https://www.koodomobile.com/en/help/koodo-expert-messaging-faqs

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