When I’m logged into Self Serve, I go through the process to remove Device Car Complete and a warning prompts “Once a warranty is removed, it can’t be added again.” I select “I understand” and the page reloads and nothing changes. I try again and get the same answer. Please help me remove so I don’t get charged again. Thanks.
Solved
Cannot remove add-on Device Care Complete
Best answer by Boa_Guy Koodo
Hi there
Cheers,
This topic has been closed for comments
You should be able to remove it from self-serve. You could try clearing browser cache and trying again. And then trying again in incognito or private mode of your browser. If it still doesn’t work, please let us know here and we’d be happy to flag a rep to assist.
I just tried both of those and it doesn’t seem to have resolved. Sometimes a page comes up and says “This service is unavailable right now.” This has been the case for a few days. Please flag a rep, thanks for the reply!
Sure I've flagged a rep to assist. It may be until tomorrow given the time
1 person likes this
+4Hi there
Cheers,
I have the same issue for my account eunessa_baterina@yahoo.com. I tried to remove the device care, I click on I understand and confirm changes and it goes back again to I understand. I cleared the cache and used incognito mode, same thing. It seems to be their style of charging their customers more by making opting out more difficult. :( I tried this last month or so and then I forgot about it. So I am being charged for it again this month. When I got it from the shop, they said I can easily remove it via self serve, apparently not.
Eunessa_baterina wrote:
I have the same issue for my account eunessa_baterina@yahoo.com. I tried to remove the device care, I click on I understand and confirm changes and it goes back again to I understand. I cleared the cache and used incognito mode, same thing. It seems to be their style of charging their customers more by making opting out more difficult. :( I tried this last month or so and then I forgot about it. So I am being charged for it again this month. When I got it from the shop, they said I can easily remove it via self serve, apparently not.
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