Trying to change my plan but when it pops up to choose a free perk, whether I choose one or not, it will not let me proceed. I have tried clearing the browser cache, different browsers, and incognito mode all per suggestions on other posts. Not sure what to do.
Solved
Cannot change plan due to perk error
Best answer by Flo Koodo
Thank you for confiming!
We have managed to change the plan for you, feel free to check the details in self serve when you get the channce and let us know if you have further questions.
A proration will apply for the change we made, more about proration can be found here https://www.koodomobile.com/en/help/proration
+4Hi
Will you please share a screenshot of the plan that you would like to switch to?
Please hide any personal information as this is a public forum.
+4Thank you
Would you like to keep your current perk or switch to a different one?
+4
Thank you for confiming!
We have managed to change the plan for you, feel free to check the details in self serve when you get the channce and let us know if you have further questions.
A proration will apply for the change we made, more about proration can be found here https://www.koodomobile.com/en/help/proration
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.