Skip to main content
Koodo Community
Community
Solved

Cannot change free perk in self service

  • April 2, 2026
  • 3 replies
  • 29 views
C

Hello, I tried to change the free perk to data rollover but it continuously shows “It looks like you can’t choose a Perk right now.
Please try again in an hour. If you still experience problems next time, please go to koodo.com/chat.”  Not sure how to deal with this?

Best answer by Georgia Koodo

Hi ​@Cokeson, we’ve attempted to add the $0 Rollover Data perk to your line and we’re getting an error as well. We’ve submitted a request to have our team add the perk on their end.

As you’re switching perks, the new one will come into effect starting with your next bill cycle. The perk should be provisioned to your account within 3 business days, thank you so much for your patience!

 

 

3 replies

Georgia Koodo
Forum|alt.badge.img+4
  • Georgia Koodo
  • Official Rep
  • Answer
  • April 2, 2026

Hi ​@Cokeson, we’ve attempted to add the $0 Rollover Data perk to your line and we’re getting an error as well. We’ve submitted a request to have our team add the perk on their end.

As you’re switching perks, the new one will come into effect starting with your next bill cycle. The perk should be provisioned to your account within 3 business days, thank you so much for your patience!

 

 

C
  • Cokeson
  • Author
  • Beginner
  • April 12, 2026

Hello, I just checked my account but the $0 Rollover Data perk is still not added. Can you help me check again?

Koodo
Forum|alt.badge.img+4
  • Koodo
  • Official Rep
  • April 12, 2026

Hello ​@Cokeson We verified and we can see that the feature is present, however, it has a delay until it is updated in the pick your perk section. We have forwarded a request form in order for the dedicated team to look into it. 

We appreciate your patience and understanding. 

Terms & ConditionsAccessibility statement
Koodo Community