Hello,
I tried to change the free perk for number ending in ******6103 from rollover data to 3-day US roaming through self-service. However, the change doesn't seem to have gone through, as I haven't received a confirmation email or seen any updates to my account.
Could you please assist me with making this change?
Thank you for your help.
Solved
cannot change free perk
Best answer by Flo Koodo
Hi
We have tried to make the change from our end but the perk didn’t get updated. We have submitted a request so it can be update in the backedn. This should take up to 3 business days.
We are sorry for the inconvenience caused!
This topic has been closed for replies.
When you go back into self-serve, does it still show the rollover data perk as the one selected or the US roaming one?
Have you tried clearing your browsers cache and cookies and trying again or using a different browser or device to change the perk? As sometimes this can help.
besides that, do you find it is just the 3-day US roaming perk that does not work or does it not work when you attempt to change to other perks as well? If you find those tips don’t work and that it effects other perks as well, you will need the help of a rep to change the perk for you as it may be a system error causing the perk not to be added properly.
If you haven’t tried already, you can ask a rep through Koodo expert messaging to change the perk for you. They’re available 9am to 9pm local time through Koodo assist. More on expert messaging can be found below. If you have a difficult time reaching a rep through expert messaging, let us know and we can have someone assist.
https://www.koodomobile.com/en/help/koodo-expert-messaging-faq
When you go back into self-serve, does it still show the rollover data perk as the one selected or the US roaming one?
Yes still shows rollover data.
+4I would try Oliver’s recommendations next. (In case you didn’t see them)
+4Hi
We have tried to make the change from our end but the perk didn’t get updated. We have submitted a request so it can be update in the backedn. This should take up to 3 business days.
We are sorry for the inconvenience caused!
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