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Cannot add free perk

  • April 16, 2026
  • 6 replies
  • 73 views
J

Hi I am a new customer.  I am trying to add a free perk of 3 day easy roam International.  I added it in in self-service, but it never really registered.  I tried nearly 2 weeks now, nothing works, it keep saying I need to add a free perks.  Can anyone help? Thanks.

Best answer by Dennis

Let me flag a rep for you

This topic has been closed for replies.

6 replies

O
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  • Oliver C
  • Mobile Master
  • April 16, 2026

Hi there,

this has been a common issue lately. Can you attempt to add a different perk and see if it adds successfully?

If it does, after it is added you should be able to change the perk to the one you want. If that does not work, let me know and I can flag a rep to attempt to add it on their end.

Just a guy trying to help out 🙂
    J
    • jonat
    • Author
    • Beginner
    • April 16, 2026

    I tried and it does the same with another perks.

    D
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    • Dennis
    • Mobile Master
    • Answer
    • April 16, 2026

    Let me flag a rep for you

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
      Georgia Koodo
      Forum|alt.badge.img+4

      Hi ​@jonat, please log out of the Community and log back in, using your Self Serve account credentials as shown in the picture below. We will gladly look into this for you but we cannot access your account without authentication. 

       

      J
      • jonat
      • Author
      • Beginner
      • April 16, 2026

      It’s me! I just did it

      Georgia Koodo
      Forum|alt.badge.img+4

      Thank you for logging in ​@jonat! We’ve attempted to add the $0 3-Day Easy Roam International perk to your line and we’re getting an error as well. We’ve submitted a request to have our team add the perk on their end.

      The perk should be provisioned to your account within 3 business days, thank you so much for your patience!

       

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