Cannot add free perk

Hi there,

this has been a common issue lately. Can you attempt to add a different perk and see if it adds successfully?

If it does, after it is added you should be able to change the perk to the one you want. If that does not work, let me know and I can flag a rep to attempt to add it on their end.

I tried and it does the same with another perks.

Let me flag a rep for you

Hi ​@jonat, please log out of the Community and log back in, using your Self Serve account credentials as shown in the picture below. We will gladly look into this for you but we cannot access your account without authentication. 

It’s me! I just did it

Thank you for logging in ​@jonat! We’ve attempted to add the $0 3-Day Easy Roam International perk to your line and we’re getting an error as well. We’ve submitted a request to have our team add the perk on their end.

The perk should be provisioned to your account within 3 business days, thank you so much for your patience!