I’m on a monthly plan (not prepaid)
When I try to add a “call forwarding” add-on to my plan, I get a popup:
“Please go to koodo.com/chat and enter '#AssistSS' to schedule a callback, and a rep will help you with this.”
And the add-on is not added.
I need it urgently and support are taking their sweet time.
Is there a way to expedite this?
You can try clearing your browser’s cache and see if that fixes things, but if he error still remains then unfortunately you need to request a callback.
Did you schedule a call back yet?
+4Hi
We can try to add it for you from our end, is it the line ending in *73 for which you want to add the Call Forwarding add on ($5): https://www.koodomobile.com/en/add-ons?
You can try clearing your browser’s cache and see if that fixes things, but if he error still remains then unfortunately you need to request a callback.
Tried with different browsers and newly created profiles. It is not a browser issue.
Did you schedule a call back yet?
Yes, of course, “support are taking their sweet time”
Hi
We can try to add it for you from our end, is it the line ending in *73 for which you want to add the Call Forwarding add on ($5): https://www.koodomobile.com/en/add-ons?
No, it’s the line ending with 29.
Thank you!
+4Thank you for confirming!
We have tried to add it from our end but we were unable to. In the meantime, we see that you managed to get in touch with the Expert Messaging team and they offered to add it for you from the backend.
In case they are unable to add it, please let us know. Thank you!
They got back to me and suggested a pay-per-use workaround, which will charge me per-minute for forwarded calls, which is completely unacceptable.
How can I escalate this issue to a higher level?
I would suggest you to wait until a rep responds back to you on Koodo Expert Messaging. They should still be available until 9pm.
I agree this is not acceptable.
I would ask for pay per use reimbursement and if they agree I would screenshot that
After pushing back they seem to have fixed it. Only took 3 hours of back and forth when it could have been done with a callback.
Koodo has become a customer-hostile company.
The only reason I stay (3 lines) is because nobody else will give me 30GB for $20+tax
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