Skip to main content
Koodo Community
Community
Question

Cannot add a perk, chatbot is useless

  • August 31, 2026
  • 4 replies
  • 33 views

I have been a customer for a month, just had my first bill. I have not been able to add any perk to my account. I have tried all the troubleshooting- different browser, incognito mode

I can’t talk to a rep because the chatbot is useless and when I try to connect I get ““xavlab.xyz” refuse to connect. 

4 replies

Forum|alt.badge.img+4
  • Dennis
  • Mobile Master
  • August 31, 2026

What perk do you currently have and what perk did you want to change to?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
  • Kokoryta
  • Author
  • Connector
  • August 31, 2026

I don’t have ANY perk, when I tried to add one when I first moved my number. It “added” a perk…. and then asked me to add a perk again. I want to add the Roll-over data.

Forum|alt.badge.img+4
  • MilkyWay
  • Mobile Master
  • September 1, 2026

Let me flag a rep for you.

Koodo
Forum|alt.badge.img+4
  • Koodo
  • Official Rep
  • September 1, 2026

Hi ​@Kokoryta, we were able to add the $0 Rollover Data perk to your line, you should be able to see it in your online account. 

Terms & ConditionsAccessibility statement
©2026 Koodo Mobile.