CANCEL ACOUNT

That depends on if you have a postpaid or prepaid account. For cancelling:

If postpaid you can type in “Cancellation” within the chat bot prompt in Koodo assist after selecting mobility which can be found here. After following the rest of the prompts, a rep will assist you with the cancellation.

If you would prefer, you can also contact a rep through Koodos social media Pages Facebook and X to cancel the account. The correct pages can be found by clicking the associated logo at the bottom of this page. Note: for postpaid you will receive a final bill after cancelling. More can be found here: Your Koodo bill after you cancel | Koodo Mobile

For Prepaid, you need to make sure that automatic payment has been removed from the account. The service will then continue until the end of the current 30-day period and then the account will be suspended due to non-payment. Once suspended, after 90 more days of non-payment, the account will close.

If you’re looking to pause the account, you can if it is postpaid by going on a seasonal hold plan for up to 6 months. This however cannot be done on prepaid. More on seasonal hold can be found here: Seasonal Hold plan | Koodo Mobile