I've been having an issue adding a free perk to my new phone lines. Everytime I try to set it, it give a confirmation. But next time I log in a check, it still gives me a "add free perk" notification and nothing perk is added.
Solved
can't add free perks
Best answer by Flo Koodo
Thank you for confirming!
We have tried to add the perk from our end but we were unable to.
We have submitted a request and it should be added within 3 business days. Please note that it will come into effect once the new billing cycle starts.
We are sorry for the inconvenience created!
+4Hi, which perk are you looking for to add to your plan? If you used your Koodo credentials to login here, a rep might be able to assist.
I wanted to add the Unlimited Long Distance Pack to 2 new phone lines.
At first I thought I added the perk, but then realized after the first bill that it wasn't added.
+4I wanted to add the Unlimited Long Distance Pack to 2 new phone lines.
At first I thought I added the perk, but then realized after the first bill that it wasn't added.
I would recommend you try again with incognito mode to see if that can help
in the meantime I will flag a rep to look into your account in the forum as well.
Have you considered clearing out the cache and cookies on your browser? What about trying to use a different browser or device?
A trick that works with some people on the forum, is to add a different perk, and then add the perk you really want afterwards. I suggest giving that a try as well
+4Hi
We can try to add the perk for you. Just to double check, is it for the lines ending in *67 and *96?
Hi
We can try to add the perk for you. Just to double check, is it for the lines ending in *67 and *96?
Yes, both of those lines.
+4Thank you for confirming!
We have tried to add the perk from our end but we were unable to.
We have submitted a request and it should be added within 3 business days. Please note that it will come into effect once the new billing cycle starts.
We are sorry for the inconvenience created!
Thank you for confirming!
We have tried to add the perk from our end but we were unable to.
We have submitted a request and it should be added within 3 business days. Please note that it will come into effect once the new billing cycle starts.
We are sorry for the inconvenience created!
Just checked and they've been added. Thanks so much for fixing this!
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