I recently adding a phone to my plan and then I received a notification that my perk has been changed.
When I look online and try to add Premium voicemail, the next screen says no perk is added.
Koodo Assist is useless, I’ve tried on my phone and on the browser to connect to a rep, and it fails everytime. They really need a number esp for people who are less internet savvy or for when Koodo Assist is failing like right now.
There was.
last night, I tried to change it and readd the premium voicemail. Now I have an option to add a perk. When I go to there, it says I’ve selected the “Premium Voicemail”. Then when I continue it says “No Perk Added”
I know the voicemail isn’t working cause the voicemail to text is not functioning.
I had this before, it was after adding a phone to my tab that it went wonky.
There is nothing (see below, showing that I selected it, but on the next page, it shows I have not selected anything.. I’m currently on hold while being transferred to Koodo Tech Support. The customer support transferred me over as they didn’t know what was going on.
On their end it shows that I have it enabled, but it was def not working last night when I received a voicemail. It did not go to MMS.
I also remember when I got the phone tab added. I received a message saying my premium voicemail got disabled. (I received this while using a loaner phone )
update...Technical support can’t help.. so they’re transferring me to helpdesk .
They thought there was a potential conflict (like Instant voicemail add-on, it is a known issue ) but this is not the case.
If the help desk is helping you then I would keep with that path to try to resolve your issue.
Keep us posted on what happens
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
