If a new Ontario BYOD customer joins the $35 monthly Starter plan now, can they switch to the $15 monthly Starter plan before November 24? Is that allowed for existing customers, and are there any waiting periods or restrictions?
Question
Can an existing customer switch from the $35 monthly Starter plan to the $15 monthly Starter plan?
+4If the $15 plan is the one you want, I would recommend signing up on it directly. Switching later isn't possible from what I saw. If it doesn't show under Change my plan, check "The Legal Stuff" at the bottom of that page. https://www.koodomobile.com/en/help/changing-your-rate-plan
There's no waiting period that I know of, you can change your plan up to 3 times per billing cycle. Mid-cycle changes are prorated and any promo bill credit would fall off when moving to a cheaper plan.
As well, if you're postpaid and Koodo advertises a plan you qualify for within your return period, you can request the change here https://www.koodomobile.com/en/help/request-rate-plan-or-offer-change-during-return-period
Purchases made between Nov 12 and Dec 31 have until January 15, 2027. Approval isn't automatic and can take up to 15 business days.
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