I’m beyond frustrated at the unreliability of koodos customer service. I need to speak to someone regarding my streaming bundle. I cannot manage it.
Question
can a human please call me back
+4What are you trying to do with it exactly, cancel, change the tier, or activate one of the services? Koodo reps don't have access to Stream+ unfortunately, so the phone line and Koodo Assist can't really fix it even if you get a callback.
Most of it is done in Self Serve, Subscriptions tab, then Manage under Stream+ (to cancel, select Cancel my subscription in there) https://www.koodomobile.com/en/help/stream-plus
If the Manage option isn't showing or something in there doesn't work, I would recommend filling out the TELUS subscription support form and pick TELUS Stream+ as the option https://www.telus.com/en/subscription/supportform that's the route for anything you can't do in Self Serve.
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