How do I get these fraudulent charges removed?
Solved
Busuu fraud subscription charges
Best answer by Flo Koodo
Hi
We have looked into it and we can confirm that this subscription can only be activated by giving consent by replying to the message received on the phone number, after accessing the Busuu website or from the app.
According to the details we see in your account, this service was activated on February April 12.
Could you please check if there are any texts on your phone on this date?
To cancel this subscription, text STOP to the short code associated with the service (5490).
For billing disputes, please contact Busuu:
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Local number: 1-437-536-9235
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Website: https://www.busuu.com/en-US
From our end, we can block the ability on your Koodo phone number to make third party app purchases that are charged on your Koodo bill, please let us know.
+4Hi
We have looked into it and we can confirm that this subscription can only be activated by giving consent by replying to the message received on the phone number, after accessing the Busuu website or from the app.
According to the details we see in your account, this service was activated on February April 12.
Could you please check if there are any texts on your phone on this date?
To cancel this subscription, text STOP to the short code associated with the service (5490).
For billing disputes, please contact Busuu:
-
Local number: 1-437-536-9235
-
Website: https://www.busuu.com/en-US
From our end, we can block the ability on your Koodo phone number to make third party app purchases that are charged on your Koodo bill, please let us know.
I have the same issues, without my consent through Koodo the third party charged my account.. I didnt download the app, and it took 2 days to contact the support to ask for cancellation. It looks like a scam
+4Hi
From what we understand you have to confirm a code they send via SMS to subscribe. If that is not the case and you’d like to dispute the charges, you can contact them at 1-437-536-9235 or via email at client-ca@busuupromotions.com.
KODOO, THEY ARE FRAUDING PEOPLE. THIS IS NOT THE FIRST TIME. THEY DO NOT WAIT FOR YOU TO INPUT A CODE AND I HAVE PROOF. SEE TEXT CHAIN. I CLEARLY DID NOT INPUT THE 4 DIGIT CODE.
+4Hi
Local number: 1-437-536-9235
Email: client-ca@busuupromotions.com
Website: https://www.busuu.com/en-US
Did Busuu fraudulently subscribe people?
We are seeing a much higher complaint rate from Busuu lately. Should Busuu be removed from 3rd party billing for potential abuse?
This is a totally hassle for all of us. It took me totally 3 days to cancel it and i still need to wait for next 2 billing to get back my $30 refund.
At first I thought the $15 extra charges was a new cell plan without notice then I read it, it is totally unacceptable, helping the third party charging our account, ruining our trust.
3rd party billing is a common practice. Many customers use 3rd party billing for legitimate transactions. I have flagged a rep to see if they can maybe dig deeper with Busuu as there seems to be an abnormally hgh number of people complaining about them on the community
On my end, if you approve, I can block all third- party purchases on your number right now to prevent any future unauthorized charges.
Would that be helpful?
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