Busuu fraud subscription charges

I  have the same issues, without my consent through Koodo the third party charged my account.. I didnt download the app, and it took 2 days to contact the support to ask for cancellation. It looks like a scam

Same thing happened to me  busuu subscription  how to unsubsribed 

Hi ​@Hilda Szet ​@MD13 Busuu is a legitimate language subscription service. You can unsubscribe by texting STOP to 5490.

From what we understand you have to confirm a code they send via SMS to subscribe. If that is not the case and you’d like to dispute the charges, you can contact them at 1-437-536-9235 or via email at client-ca@busuupromotions.com.

I called to cancel it and also asked for refund

KODOO, THEY ARE FRAUDING PEOPLE. THIS IS NOT THE FIRST TIME. THEY DO NOT WAIT FOR YOU TO INPUT A CODE AND I HAVE PROOF. SEE TEXT CHAIN.  I  CLEARLY DID NOT INPUT THE 4 DIGIT CODE. 

Hi ​@Adam Highwood, if you’d like to dispute the charge you can contact Busuu here:

Local number: 1-437-536-9235

Email: client-ca@busuupromotions.com

Website: https://www.busuu.com/en-US

​@Koodo can you review ​@Adam Highwood 's sent text messages?

Did Busuu fraudulently subscribe people? 

We are seeing a much higher complaint rate from Busuu lately. Should Busuu be removed from 3rd party billing for potential abuse? 

This is a totally hassle for all of us.  It took me totally 3 days to cancel it and i still need to wait for next 2 billing to get back my $30 refund. 

At first I thought the $15 extra charges was a new cell plan without notice then I read it, it is totally unacceptable,  helping the third party charging our account, ruining our trust. 

3rd party billing is a common practice.  Many customers use 3rd party billing for legitimate transactions.  I have flagged a rep to see if they can maybe dig deeper with Busuu as there seems to be an abnormally hgh number of people complaining about them on the community

​@Adam Highwood  , ​@Hilda Szet  Have you been able to go through the process we have outlined above to request the cancellation of the service?  Regarding the charges themselves,  since they're from the  third- party service provider, they'll need to handle the refund request on their end. 

On my end, if you approve, I can block all third- party purchases on your number right now to prevent any future unauthorized charges. 

Would that be helpful?

Hi ​@Adam Highwood, we’ve reviewed the subscription process for Busuu and from what we understand, you input the code provided on the website or app, not via SMS. 

As we have no further insight or access into this service, if you’d like to dispute the charges, please reach out to them directly using the contact information above.

In the meantime, as my colleague mentioned, we can block third party purchases for your number. If you’d like that, please log out of the Community and log back in, using your Self Serve account credentials as we cannot access your account without authentication. 

Same has happened to me, without any approval reply. If I didn’t approve, who has? Koodo cannot charge me back for unapproved expenses… I also have all the evidence proving that I have not replied.

Hi ​@Yves Lariviere 

For billing disputes, please use the contact details shared above in the thread to get in touch with the third party provider and also make sure you reply to the text you got to stop further charges.

From our end, we can block third party purchases for your number. Please log out from your community account and log back using the Login via self serve option in the community login option, so we can access the account details. Thank you!