Skip to main content
Koodo Community
Question

Busuu fraud subscription charges

  • April 28, 2026
  • 1 reply
  • 28 views

How do I get these fraudulent charges removed?

1 reply

Flo Koodo
Forum|alt.badge.img+4
  • Official Rep
  • April 28, 2026

Hi ​@Illuminist ,

 

We have looked into it and we can confirm that this subscription can only be activated by giving consent by replying to the message received on the phone number, after accessing the Busuu website or from the app. 

 

According to the details we see in your account, this service was activated on February April 12.

 

Could you please check if there are any texts on your phone on this date?

 

To cancel this subscription, text STOP to the short code associated with the service (5490).

 

For billing disputes, please contact Busuu:

 

 

From our end, we can block the ability on your Koodo phone number to make third party app purchases that are charged on your Koodo bill, please let us know.