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Bring your own phone

  • September 2, 2026
  • 6 replies
  • 35 views

I recently signed up for a bring own your phone plan and I never got email with a QR code, I can’t receive text messages from the new number until the esim is activated. 

Best answer by Koodo

Ok ​@Hockeyfan, we’ve sent an email with eSIM setup instructions. Please let us know if that works!

    6 replies

    Koodo
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    • Koodo
    • Official Rep
    • September 2, 2026

    Hi ​@Hockeyfan, the eSIM should be pushed to your device when you sign up. Have you tried restarting your phone a few times or resetting the network settings? It’s possible you’ll see the eSIM notification after this. 

    • Hockeyfan
    • Author
    • Connector
    • September 2, 2026

    I just factory reset my phone a few minutes ago, I don’t see any eSIM notification. The phone currently isn’t on any network at the moment.

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    • MilkyWay
    • Mobile Master
    • September 2, 2026

    You need a wi-fi connection to receive the notification. Did you already set it up on your phone?

      • Hockeyfan
      • Author
      • Connector
      • September 2, 2026

      yes I have a Wi-Fi connection on the phone. 

      Koodo
      Forum|alt.badge.img+4
      • Koodo
      • Official Rep
      • Answer
      • September 2, 2026

      Ok ​@Hockeyfan, we’ve sent an email with eSIM setup instructions. Please let us know if that works!

        • Hockeyfan
        • Author
        • Connector
        • September 2, 2026

        thank you so much, it worked! 😁

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